Shipping policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Processing Time

All orders are processed within 2–5 business days after payment confirmation (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email including a tracking number.

Shipping Locations

We ship worldwide.

Our products are shipped directly from our logistics partners located in China.

Delivery Times

Estimated delivery times:

• 7–15 business days for most destinations

• Some locations may require up to 20 business days

Please note that delivery times may be extended during high-demand periods (such as holidays or sales seasons) or due to customs processing.

All delivery times are estimates and may vary depending on the destination country and local postal services.

Shipping Fees

Shipping fees are calculated at checkout.

Order Tracking

A tracking number will be provided once your order has been shipped.

Tracking information may take 2–5 business days to become active in the carrier’s system.

Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in our prices.

Delays

We are not responsible for delays caused by:

• Customs inspections

• Postal service disruptions

• Incorrect shipping information provided by the customer

• Natural events or unforeseen circumstances

However, if your order has not arrived within 30 business days, please contact us so we can investigate the issue.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided at checkout.